Elements / Clauses in ISO 9001:2000

The ISO 9001:2000 has eight major parts or clauses they are

SNo	Elements of ISO 9001:2000
1	Scope
2	Normative reference
3	Terms and Definitions
4	Quality management system
5	Management responsibility
6	Resource Management
7	Product realization
8	Measuring, Analysis and Improvement

 

 

Clause	Title	Description
1	Scope	Tells what organisation, location, process, products and so on are covered
2	Normative reference	Other standards which, by being listed, constitute provisions of the ISO 9001 standard.
3	Terms and Definitions	As given in ISO 9000
4	Quality management system	Provides general requirements for the QMS and defines documentation requirements.
5	Management responsibility	Defines the requirements top managers must provide to ensure the effectiveness of the QMS It includes specific requirements for:       Management commitment       Customer focus       Quality policy       Planning       Responsibility, authority and communication       Management review
6	Resource Management	Defines the requirements companies must meet to provide adequate resources to implement and maintain the QMS and to continually improve its effectiveness. It includes specific requirements for:       Provision of resources       Human resources       Infrastructure       Work environment
7	Product realization	Defines requirements for process related to product realisation It includes specific requirements for       Planning of product realisation       Customer related processes       Design and development       Purchasing       Production and service provision       Control of monitoring and measuring devices
8	Measuring, Analysis and Improvement	Defines requirements for monitoring, measuring, analysis and improvement processes needed to demonstrate conformity of the product, ensure conformity of the QMS, and continually improve the effectiveness of the QMS.   It includes specific requirements for:       Monitoring and measurement       Control of nonconforming product       Analysis of data       Improvement

 

 

Seven Old Statistical Tools

Seven Old Statistical Tools

S.NO	STATISTICAL TOOLS	PURPOSE
1	Check Sheet	For systematic data gathering and registering to get clear view of the facts
2	Histogram	For showing a distribution of variable quantities or characteristics
3	Cause and Effect diagram	For analysing potential causes for a given problem
4	Pareto diagram	For finding out causes that account for more losses in quality
5	Stratification	For analysing data by grouping it in different ways
6	Scatter diagram	For depicting the relationships between two variables
7	Control charts	For displaying data taken over time and their variations

Check sheet

Histogram

Cause and Effect diagram

Pareto Diagram

Stratification

Scatter Diagram

Control Charts

Difference between ISO 9000 QMS and ISO 14000 EMS

S.NO	ISO 9000 QMS	ISO 14000 EMS
1	Quality of product	Quality of life
2	Contract to customer	Contract to society
3	Environmental risk management	Environmental risk minimisation
4	Check, comply and improve	Correct comply and improve
5	Pollution control	Pollution prevention
6	Environmental protection	Proactive environmental care
7	Provide and manage resources	Conserve and save earths resources.
8	Qualitative, quantitative and mechanistic orientation.	Qualitative Quantitative and holistic orientation
9	Commitment to work	Commitment to future generations

Crosby's 14 step to Quality

Philip B Crosby is a popular American Quality Guru, he published a popular book "Quality is Free", he has given fourteen steps to Quality they are as follows

1. Declare management commitment to quality
2. Setup quality improvement teams
3. Set in place quality measurement to provide display of trends of problems
4. Determine the cost of quality
5. Raise the level of quality awareness
6. Take corrective actions on problems raised
7. Plan a zero defects program
8. Train all supervisors in quality improvement process
9. Hold a zero defects day
10. Set goals and encourage individuals to set their own improvement goals.
11. Encourage employees to communicate to the management about the difficulties they have in achieving their goals
12. Recognize and appreciate all those who participate in the program
13. Establish quality councils to interact on a regular basis on quality matters
14. Do the above 13 steps all over again to emphasize that quality program never ends.

TQM Framework

TQM Framework means the elements of TQM, we can classify into two groups

• TQM principles and practices
• TQM tools and techniques

Quality Gurus and their contribution

We all know the different Quality Gurus and their contribution but we don't tend to remember them and struggle to recall them. so this post is to recall their contributions and summarise them in a table

TQM Gurus

• Japanese Gurus
• Kaoru Ishikawa
• Genichi Taguchi
• Shigeo Shingo
• Masaaki Imai
• American Gurus 
• Walter Shewhart
• Edward W Deming
• Joseph M Juran
• Philip Crosby
• Armand Feigenbaum

House Of Quality - Construction example 2

House Of Quality - Construction example 3

House Of Quality - Construction example 1

Anna University Total Quality Management - December 2016

Anna University Total Quality Management - December 2015

Anna University Total Quality Management  Question Paper