Crosby's 14 step to Quality

Philip B Crosby is a popular American Quality Guru, he published a popular book "Quality is Free", he has given fourteen steps to Quality they are as follows

1. Declare management commitment to quality
2. Setup quality improvement teams
3. Set in place quality measurement to provide display of trends of problems
4. Determine the cost of quality
5. Raise the level of quality awareness
6. Take corrective actions on problems raised
7. Plan a zero defects program
8. Train all supervisors in quality improvement process
9. Hold a zero defects day
10. Set goals and encourage individuals to set their own improvement goals.
11. Encourage employees to communicate to the management about the difficulties they have in achieving their goals
12. Recognize and appreciate all those who participate in the program
13. Establish quality councils to interact on a regular basis on quality matters
14. Do the above 13 steps all over again to emphasize that quality program never ends.