BUSINESS PROCESSES AND INFORMATION SYSTEMS

UNIT I
Introduction – Definition of a Business Process, Understanding Business Processes, Common
business processes in an organization, Need for Business process improvement. Introduction to
Information Systems - definition - features - steps in implementation of MIS - Need for
information-information system for decision making
UNIT II
Supply-side business processes, Sourcing, Procurement planning and processing, Supplier and
procurement analysis, Supply Chain Management Systems (SCM)
UNIT III
Demand-side processes, Customer account management, Customer Relationship Management
Systems (CRM), marketing and sales Order fulfillment
UNIT IV
Support-side processes, Services, Customer project planning, Customer project execution,
Accounting and Financial Processes and their integration with other business processes
UNIT V:
Integration of all processes in an organization - Apply business process innovations introduced
by latest technologies – cloud computing ("Software-as-a-service") and mobile technologies -hands on experience on commercially available enterprise system.
REFENCE BOOKS

1. Kenneth C. Laudon, Jane P. Laudon, Management Information Systems – Managing the
Digital Firm, 12
th
 Edition, Printice Hall, 2012
2. R. Radhakrishnan and S. Baasubramanian, Business Process Reengineering, PHI
Learning, 2010.
3. Rahul V Alterkar-Supply Chain Management-Concepts and Cases, Prentice Hall of
India, 2005.
4. Paul Green Berg-Customer Relationship Management -Tata Mc Graw Hill, 2002